Navigation: Admin >> SMS Settings

Description: You can add SMS credits, change Sender ID, and create a template to send bulk SMS to borrowers. These settings will affect all branches under your account.

The following fields are present in the SMS Settings page.

To send SMS, you must have available SMS Credits. After you add credits, please contact us at to enable SMS for your account and country.

SMS Credits

You can add SMS credits here to send SMS to borrowers. Currency is USD.

SMS Charges - You can view per SMS charges for different countries. If your country is not listed here, please contact us.

SMS Logs - This lists the SMS that you have sent to borrowers.

Purchased Credits - This shows the purchased SMS credits history.

Sender ID

  • Sender ID is the name or number which shows on the recipient's mobile phone when SMS is received.
  • Sender ID must be maximum of 10 characters. Allowed characters include 0-9a-zA-Z.
  • You can not use your actual mobile number in Sender Id otherwise your SMS will be rejected by the network.
  • Sender ID may not always work since it depends on the country and network provider. Please note that it takes 5 working days to activate Sender Id.

SMS Template

The SMS template is used if you use the Send SMS link in Collections Sheets menu of left hand side of page. For example, if you want to send SMS to borrowers whose repayment is due today, the system will use the SMS template and send SMS to those borrowers. Or, let's say you want to send SMS to all overdue borrowers.

The SMS template will replace the placeholders with the actual database records such as borrower name, loan due amount, and your business name.

  • SMS Template can not be more than 150 characters including spaces.
  • It is recommended that you put your {BusinessName} above so your customers know the origin of the SMS. Some countries and mobile providers do not allow a custom Sender ID and will replace with a generic Sender ID.